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[2025-10-06 00:34:45] {"update_id":29121403,"message":{"message_id":74,"from":{"id":7208791554,"is_bot":false,"first_name":"Zend","last_name":"Support","username":"RukiZend","language_code":"en"},"chat":{"id":7208791554,"first_name":"Zend","last_name":"Support","username":"RukiZend","type":"private"},"date":1759703685,"text":"🆕 New Ticket"}}
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[2025-10-06 00:35:00] {"update_id":29121405,"message":{"message_id":77,"from":{"id":7208791554,"is_bot":false,"first_name":"Zend","last_name":"Support","username":"RukiZend","language_code":"en"},"chat":{"id":7208791554,"first_name":"Zend","last_name":"Support","username":"RukiZend","type":"private"},"date":1759703700,"text":"سلام خوشگله"}}
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[2025-10-06 00:36:16] {"update_id":29121408,"message":{"message_id":83,"from":{"id":8146178368,"is_bot":false,"first_name":"Support","username":"HybridFix","language_code":"en"},"chat":{"id":8146178368,"first_name":"Support","username":"HybridFix","type":"private"},"date":1759703776,"text":"TEST"}}
[2025-10-06 00:36:19] {"update_id":29121409,"callback_query":{"id":"3291407859327426614","from":{"id":7208791554,"is_bot":false,"first_name":"Zend","last_name":"Support","username":"RukiZend","language_code":"en"},"message":{"message_id":84,"from":{"id":8311968813,"is_bot":true,"first_name":"DarkOra Support","username":"DarkOra_bot"},"chat":{"id":7208791554,"first_name":"Zend","last_name":"Support","username":"RukiZend","type":"private"},"date":1759703776,"text":"📣 Support replied to ticket TCK-20251006-9620.","reply_markup":{"inline_keyboard":[[{"text":"📬 View reply","callback_data":"view_reply:2:0"}]]}},"chat_instance":"-5990051561599656641","data":"view_reply:2:0"}}
[2025-10-06 00:47:18] {"update_id":29121410,"message":{"message_id":86,"from":{"id":7208791554,"is_bot":false,"first_name":"Zend","last_name":"Support","username":"RukiZend","language_code":"en"},"chat":{"id":7208791554,"first_name":"Zend","last_name":"Support","username":"RukiZend","type":"private"},"date":1759704438,"text":"🆕 New Ticket"}}
[2025-10-06 00:47:18] {"update_id":29121410,"message":{"message_id":86,"from":{"id":7208791554,"is_bot":false,"first_name":"Zend","last_name":"Support","username":"RukiZend","language_code":"en"},"chat":{"id":7208791554,"first_name":"Zend","last_name":"Support","username":"RukiZend","type":"private"},"date":1759704438,"text":"🆕 New Ticket"}}
[2025-10-06 00:47:20] {"update_id":29121410,"message":{"message_id":86,"from":{"id":7208791554,"is_bot":false,"first_name":"Zend","last_name":"Support","username":"RukiZend","language_code":"en"},"chat":{"id":7208791554,"first_name":"Zend","last_name":"Support","username":"RukiZend","type":"private"},"date":1759704438,"text":"🆕 New Ticket"}}
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[2025-10-06 00:47:32] {"update_id":29121410,"message":{"message_id":86,"from":{"id":7208791554,"is_bot":false,"first_name":"Zend","last_name":"Support","username":"RukiZend","language_code":"en"},"chat":{"id":7208791554,"first_name":"Zend","last_name":"Support","username":"RukiZend","type":"private"},"date":1759704438,"text":"🆕 New Ticket"}}
[2025-10-06 00:47:48] {"update_id":29121410,"message":{"message_id":86,"from":{"id":7208791554,"is_bot":false,"first_name":"Zend","last_name":"Support","username":"RukiZend","language_code":"en"},"chat":{"id":7208791554,"first_name":"Zend","last_name":"Support","username":"RukiZend","type":"private"},"date":1759704438,"text":"🆕 New Ticket"}}
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[2025-10-06 00:49:24] {"update_id":29121411,"message":{"message_id":87,"from":{"id":7208791554,"is_bot":false,"first_name":"Zend","last_name":"Support","username":"RukiZend","language_code":"en"},"chat":{"id":7208791554,"first_name":"Zend","last_name":"Support","username":"RukiZend","type":"private"},"date":1759704457,"text":"/start","entities":[{"offset":0,"length":6,"type":"bot_command"}]}}
[2025-10-06 00:49:25] {"update_id":29121412,"message":{"message_id":88,"from":{"id":7208791554,"is_bot":false,"first_name":"Zend","last_name":"Support","username":"RukiZend","language_code":"en"},"chat":{"id":7208791554,"first_name":"Zend","last_name":"Support","username":"RukiZend","type":"private"},"date":1759704525,"text":"/start","entities":[{"offset":0,"length":6,"type":"bot_command"}]}}
[2025-10-06 00:49:25] {"update_id":29121413,"message":{"message_id":89,"from":{"id":7208791554,"is_bot":false,"first_name":"Zend","last_name":"Support","username":"RukiZend","language_code":"en"},"chat":{"id":7208791554,"first_name":"Zend","last_name":"Support","username":"RukiZend","type":"private"},"date":1759704550,"text":"/start","entities":[{"offset":0,"length":6,"type":"bot_command"}]}}
[2025-10-06 00:49:28] {"update_id":29121414,"callback_query":{"id":"3291407858236729257","from":{"id":7208791554,"is_bot":false,"first_name":"Zend","last_name":"Support","username":"RukiZend","language_code":"en"},"message":{"message_id":96,"from":{"id":8311968813,"is_bot":true,"first_name":"DarkOra Support","username":"DarkOra_bot"},"chat":{"id":7208791554,"first_name":"Zend","last_name":"Support","username":"RukiZend","type":"private"},"date":1759704565,"text":"🌐 Choose your language:","reply_markup":{"inline_keyboard":[[{"text":"English 🇬🇧","callback_data":"lang:en"},{"text":"فارسی 🇮🇷","callback_data":"lang:fa"}]]}},"chat_instance":"-5990051561599656641","data":"lang:en"}}
[2025-10-06 00:49:32] {"update_id":29121415,"message":{"message_id":98,"from":{"id":7208791554,"is_bot":false,"first_name":"Zend","last_name":"Support","username":"RukiZend","language_code":"en"},"chat":{"id":7208791554,"first_name":"Zend","last_name":"Support","username":"RukiZend","type":"private"},"date":1759704572,"text":"🆕 New Ticket"}}
[2025-10-06 00:49:33] {"update_id":29121416,"callback_query":{"id":"3291407857918007015","from":{"id":7208791554,"is_bot":false,"first_name":"Zend","last_name":"Support","username":"RukiZend","language_code":"en"},"message":{"message_id":99,"from":{"id":8311968813,"is_bot":true,"first_name":"DarkOra Support","username":"DarkOra_bot"},"chat":{"id":7208791554,"first_name":"Zend","last_name":"Support","username":"RukiZend","type":"private"},"date":1759704572,"text":"📂 Choose a department:","reply_markup":{"inline_keyboard":[[{"text":"General Support","callback_data":"select_dept:1"}],[{"text":"Billing","callback_data":"select_dept:2"}],[{"text":"↩️ Back","callback_data":"back_main"}]]}},"chat_instance":"-5990051561599656641","data":"select_dept:2"}}
[2025-10-06 00:49:43] {"update_id":29121417,"message":{"message_id":101,"from":{"id":7208791554,"is_bot":false,"first_name":"Zend","last_name":"Support","username":"RukiZend","language_code":"en"},"chat":{"id":7208791554,"first_name":"Zend","last_name":"Support","username":"RukiZend","type":"private"},"date":1759704583,"text":"Hello"}}
[2025-10-06 00:49:54] {"update_id":29121418,"callback_query":{"id":"7317453571066227136","from":{"id":8146178368,"is_bot":false,"first_name":"Support","username":"HybridFix","language_code":"en"},"message":{"message_id":103,"from":{"id":8311968813,"is_bot":true,"first_name":"DarkOra Support","username":"DarkOra_bot"},"chat":{"id":8146178368,"first_name":"Support","username":"HybridFix","type":"private"},"date":1759704583,"text":"🆕 New Ticket TCK-20251006-C245\nFrom: @RukiZend (Zend Support)\nDept: Billing\nTime: 2025-10-06 00:49","entities":[{"offset":3,"length":10,"type":"bold"},{"offset":38,"length":9,"type":"mention"}],"reply_markup":{"inline_keyboard":[[{"text":"✍️ Reply","callback_data":"admin_reply:1"},{"text":"👁 View","callback_data":"admin_view:1"}],[{"text":"✅ Close","callback_data":"admin_close:1"},{"text":"📌 Assign","callback_data":"admin_assign:1"}]]}},"chat_instance":"-5827865744909895708","data":"admin_reply:1"}}
[2025-10-06 00:49:57] {"update_id":29121419,"message":{"message_id":106,"from":{"id":8146178368,"is_bot":false,"first_name":"Support","username":"HybridFix","language_code":"en"},"chat":{"id":8146178368,"first_name":"Support","username":"HybridFix","type":"private"},"date":1759704597,"text":"Thank you"}}
[2025-10-06 01:01:33] {"update_id":29121420,"message":{"message_id":107,"from":{"id":7208791554,"is_bot":false,"first_name":"Zend","last_name":"Support","username":"RukiZend","language_code":"en"},"chat":{"id":7208791554,"first_name":"Zend","last_name":"Support","username":"RukiZend","type":"private"},"date":1759705293,"text":"/start","entities":[{"offset":0,"length":6,"type":"bot_command"}]}}
[2025-10-06 01:01:35] {"update_id":29121421,"callback_query":{"id":"3291407857821585562","from":{"id":7208791554,"is_bot":false,"first_name":"Zend","last_name":"Support","username":"RukiZend","language_code":"en"},"message":{"message_id":109,"from":{"id":8311968813,"is_bot":true,"first_name":"DarkOra Support","username":"DarkOra_bot"},"chat":{"id":7208791554,"first_name":"Zend","last_name":"Support","username":"RukiZend","type":"private"},"date":1759705293,"text":"🌐 Choose your language:","reply_markup":{"inline_keyboard":[[{"text":"English 🇬🇧","callback_data":"lang:en"},{"text":"فارسی 🇮🇷","callback_data":"lang:fa"}]]}},"chat_instance":"-5990051561599656641","data":"lang:en"}}
[2025-10-06 01:01:36] {"update_id":29121422,"message":{"message_id":111,"from":{"id":7208791554,"is_bot":false,"first_name":"Zend","last_name":"Support","username":"RukiZend","language_code":"en"},"chat":{"id":7208791554,"first_name":"Zend","last_name":"Support","username":"RukiZend","type":"private"},"date":1759705296,"text":"🆕 New Ticket"}}
[2025-10-06 01:01:39] {"update_id":29121423,"callback_query":{"id":"3291407858533266488","from":{"id":7208791554,"is_bot":false,"first_name":"Zend","last_name":"Support","username":"RukiZend","language_code":"en"},"message":{"message_id":112,"from":{"id":8311968813,"is_bot":true,"first_name":"DarkOra Support","username":"DarkOra_bot"},"chat":{"id":7208791554,"first_name":"Zend","last_name":"Support","username":"RukiZend","type":"private"},"date":1759705296,"text":"📂 Choose a department:","reply_markup":{"inline_keyboard":[[{"text":"General Support","callback_data":"select_dept:1"}],[{"text":"Billing","callback_data":"select_dept:2"}],[{"text":"↩️ Back","callback_data":"back_main"}]]}},"chat_instance":"-5990051561599656641","data":"select_dept:1"}}
[2025-10-06 01:01:40] {"update_id":29121424,"message":{"message_id":114,"from":{"id":7208791554,"is_bot":false,"first_name":"Zend","last_name":"Support","username":"RukiZend","language_code":"en"},"chat":{"id":7208791554,"first_name":"Zend","last_name":"Support","username":"RukiZend","type":"private"},"date":1759705300,"text":"Hello"}}
[2025-10-06 01:01:48] {"update_id":29121425,"callback_query":{"id":"7317453569448281094","from":{"id":8146178368,"is_bot":false,"first_name":"Support","username":"HybridFix","language_code":"en"},"message":{"message_id":116,"from":{"id":8311968813,"is_bot":true,"first_name":"DarkOra Support","username":"DarkOra_bot"},"chat":{"id":8146178368,"first_name":"Support","username":"HybridFix","type":"private"},"date":1759705300,"text":"🆕 TCK-20251006-EA29 — General Support\nFrom: @RukiZend (Zend Support)\n2025-10-06 01:01\n\nHello","entities":[{"offset":3,"length":17,"type":"bold"},{"offset":45,"length":9,"type":"mention"}],"reply_markup":{"inline_keyboard":[[{"text":"✍️ Reply","callback_data":"admin_reply:1"},{"text":"👁 View","callback_data":"admin_view:1"}],[{"text":"⚡ Priority • ⬇️","callback_data":"admin_prio:1"}],[{"text":"✅ Close","callback_data":"admin_close:1"},{"text":"📌 Assign","callback_data":"admin_assign:1"}]]}},"chat_instance":"-5827865744909895708","data":"admin_reply:1"}}
[2025-10-06 01:01:52] {"update_id":29121426,"message":{"message_id":118,"from":{"id":8146178368,"is_bot":false,"first_name":"Support","username":"HybridFix","language_code":"en"},"chat":{"id":8146178368,"first_name":"Support","username":"HybridFix","type":"private"},"date":1759705312,"reply_to_message":{"message_id":117,"from":{"id":8311968813,"is_bot":true,"first_name":"DarkOra Support","username":"DarkOra_bot"},"chat":{"id":8146178368,"first_name":"Support","username":"HybridFix","type":"private"},"date":1759705308,"text":"TCK-20251006-EA29"},"text":"Hello"}}
[2025-10-06 01:01:55] {"update_id":29121427,"callback_query":{"id":"3291407860036082134","from":{"id":7208791554,"is_bot":false,"first_name":"Zend","last_name":"Support","username":"RukiZend","language_code":"en"},"message":{"message_id":119,"from":{"id":8311968813,"is_bot":true,"first_name":"DarkOra Support","username":"DarkOra_bot"},"chat":{"id":7208791554,"first_name":"Zend","last_name":"Support","username":"RukiZend","type":"private"},"date":1759705312,"text":"TCK-20251006-EA29","reply_markup":{"inline_keyboard":[[{"text":"📬 View reply","callback_data":"view_reply:1:0"}]]}},"chat_instance":"-5990051561599656641","data":"view_reply:1:0"}}
[2025-10-06 01:02:24] {"update_id":29121428,"callback_query":{"id":"3291407861211158738","from":{"id":7208791554,"is_bot":false,"first_name":"Zend","last_name":"Support","username":"RukiZend","language_code":"en"},"message":{"message_id":119,"from":{"id":8311968813,"is_bot":true,"first_name":"DarkOra Support","username":"DarkOra_bot"},"chat":{"id":7208791554,"first_name":"Zend","last_name":"Support","username":"RukiZend","type":"private"},"date":1759705312,"text":"TCK-20251006-EA29","reply_markup":{"inline_keyboard":[[{"text":"📬 View reply","callback_data":"view_reply:1:0"}]]}},"chat_instance":"-5990051561599656641","data":"view_reply:1:0"}}
[2025-10-06 01:02:26] {"update_id":29121429,"callback_query":{"id":"3291407858757641066","from":{"id":7208791554,"is_bot":false,"first_name":"Zend","last_name":"Support","username":"RukiZend","language_code":"en"},"message":{"message_id":119,"from":{"id":8311968813,"is_bot":true,"first_name":"DarkOra Support","username":"DarkOra_bot"},"chat":{"id":7208791554,"first_name":"Zend","last_name":"Support","username":"RukiZend","type":"private"},"date":1759705312,"text":"TCK-20251006-EA29","reply_markup":{"inline_keyboard":[[{"text":"📬 View reply","callback_data":"view_reply:1:0"}]]}},"chat_instance":"-5990051561599656641","data":"view_reply:1:0"}}
[2025-10-06 01:15:17] {"update_id":29121430,"message":{"message_id":121,"from":{"id":7208791554,"is_bot":false,"first_name":"Zend","last_name":"Support","username":"RukiZend","language_code":"en"},"chat":{"id":7208791554,"first_name":"Zend","last_name":"Support","username":"RukiZend","type":"private"},"date":1759706117,"text":"/start","entities":[{"offset":0,"length":6,"type":"bot_command"}]}}
[2025-10-06 01:15:19] {"update_id":29121431,"message":{"message_id":123,"from":{"id":7208791554,"is_bot":false,"first_name":"Zend","last_name":"Support","username":"RukiZend","language_code":"en"},"chat":{"id":7208791554,"first_name":"Zend","last_name":"Support","username":"RukiZend","type":"private"},"date":1759706119,"text":"🆕 New Ticket"}}
[2025-10-06 01:15:21] {"update_id":29121432,"callback_query":{"id":"3291407857818216473","from":{"id":7208791554,"is_bot":false,"first_name":"Zend","last_name":"Support","username":"RukiZend","language_code":"en"},"message":{"message_id":124,"from":{"id":8311968813,"is_bot":true,"first_name":"DarkOra Support","username":"DarkOra_bot"},"chat":{"id":7208791554,"first_name":"Zend","last_name":"Support","username":"RukiZend","type":"private"},"date":1759706119,"text":"📂 Choose a department:","reply_markup":{"inline_keyboard":[[{"text":"General Support","callback_data":"select_dept:1"}],[{"text":"Billing","callback_data":"select_dept:2"}],[{"text":"↩️ Back","callback_data":"back_main"}]]}},"chat_instance":"-5990051561599656641","data":"select_dept:1"}}
[2025-10-06 01:15:26] {"update_id":29121433,"message":{"message_id":126,"from":{"id":7208791554,"is_bot":false,"first_name":"Zend","last_name":"Support","username":"RukiZend","language_code":"en"},"chat":{"id":7208791554,"first_name":"Zend","last_name":"Support","username":"RukiZend","type":"private"},"date":1759706126,"text":"Hello"}}
[2025-10-06 01:15:31] {"update_id":29121434,"callback_query":{"id":"7317453568149152826","from":{"id":8146178368,"is_bot":false,"first_name":"Support","username":"HybridFix","language_code":"en"},"message":{"message_id":128,"from":{"id":8311968813,"is_bot":true,"first_name":"DarkOra Support","username":"DarkOra_bot"},"chat":{"id":8146178368,"first_name":"Support","username":"HybridFix","type":"private"},"date":1759706126,"text":"🆕 TCK-20251006-E836 — General Support\nFrom: @RukiZend (Zend Support)\n2025-10-06 01:15\n\nHello","entities":[{"offset":3,"length":17,"type":"bold"},{"offset":45,"length":9,"type":"mention"}],"reply_markup":{"inline_keyboard":[[{"text":"✍️ Reply","callback_data":"admin_reply:2"},{"text":"👁 View","callback_data":"admin_view:2"}],[{"text":"⚡ Priority • ⬇️","callback_data":"admin_prio:2"}],[{"text":"✅ Close","callback_data":"admin_close:2"},{"text":"📌 Assign","callback_data":"admin_assign:2"}]]}},"chat_instance":"-5827865744909895708","data":"admin_reply:2"}}
[2025-10-06 01:15:34] {"update_id":29121435,"message":{"message_id":131,"from":{"id":8146178368,"is_bot":false,"first_name":"Support","username":"HybridFix","language_code":"en"},"chat":{"id":8146178368,"first_name":"Support","username":"HybridFix","type":"private"},"date":1759706134,"reply_to_message":{"message_id":129,"from":{"id":8311968813,"is_bot":true,"first_name":"DarkOra Support","username":"DarkOra_bot"},"chat":{"id":8146178368,"first_name":"Support","username":"HybridFix","type":"private"},"date":1759706131,"text":"✍️ Send your reply to user for TCK-20251006-E836."},"text":"Hello"}}
[2025-10-06 01:15:37] {"update_id":29121436,"callback_query":{"id":"3291407860778065533","from":{"id":7208791554,"is_bot":false,"first_name":"Zend","last_name":"Support","username":"RukiZend","language_code":"en"},"message":{"message_id":132,"from":{"id":8311968813,"is_bot":true,"first_name":"DarkOra Support","username":"DarkOra_bot"},"chat":{"id":7208791554,"first_name":"Zend","last_name":"Support","username":"RukiZend","type":"private"},"date":1759706134,"text":"📣 Support replied to ticket TCK-20251006-E836.","reply_markup":{"inline_keyboard":[[{"text":"📬 View reply","callback_data":"view_reply:2:0"}]]}},"chat_instance":"-5990051561599656641","data":"view_reply:2:0"}}
[2025-10-06 01:15:53] {"update_id":29121437,"callback_query":{"id":"3291407858531522036","from":{"id":7208791554,"is_bot":false,"first_name":"Zend","last_name":"Support","username":"RukiZend","language_code":"en"},"message":{"message_id":132,"from":{"id":8311968813,"is_bot":true,"first_name":"DarkOra Support","username":"DarkOra_bot"},"chat":{"id":7208791554,"first_name":"Zend","last_name":"Support","username":"RukiZend","type":"private"},"date":1759706134,"text":"📣 Support replied to ticket TCK-20251006-E836.","reply_markup":{"inline_keyboard":[[{"text":"📬 View reply","callback_data":"view_reply:2:0"}]]}},"chat_instance":"-5990051561599656641","data":"view_reply:2:0"}}
[2025-10-06 01:23:10] {"update_id":29121438,"message":{"message_id":134,"from":{"id":7208791554,"is_bot":false,"first_name":"Zend","last_name":"Support","username":"RukiZend","language_code":"en"},"chat":{"id":7208791554,"first_name":"Zend","last_name":"Support","username":"RukiZend","type":"private"},"date":1759706590,"text":"/start","entities":[{"offset":0,"length":6,"type":"bot_command"}]}}
[2025-10-06 01:23:12] {"update_id":29121439,"message":{"message_id":136,"from":{"id":7208791554,"is_bot":false,"first_name":"Zend","last_name":"Support","username":"RukiZend","language_code":"en"},"chat":{"id":7208791554,"first_name":"Zend","last_name":"Support","username":"RukiZend","type":"private"},"date":1759706592,"text":"🆕 New Ticket"}}
[2025-10-06 01:23:14] {"update_id":29121440,"callback_query":{"id":"3291407858510281133","from":{"id":7208791554,"is_bot":false,"first_name":"Zend","last_name":"Support","username":"RukiZend","language_code":"en"},"message":{"message_id":137,"from":{"id":8311968813,"is_bot":true,"first_name":"DarkOra Support","username":"DarkOra_bot"},"chat":{"id":7208791554,"first_name":"Zend","last_name":"Support","username":"RukiZend","type":"private"},"date":1759706592,"text":"📂 Choose a department:","reply_markup":{"inline_keyboard":[[{"text":"General Support","callback_data":"select_dept:1"}],[{"text":"Billing","callback_data":"select_dept:2"}],[{"text":"↩️ Back","callback_data":"back_main"}]]}},"chat_instance":"-5990051561599656641","data":"select_dept:1"}}
[2025-10-06 01:23:16] {"update_id":29121441,"message":{"message_id":139,"from":{"id":7208791554,"is_bot":false,"first_name":"Zend","last_name":"Support","username":"RukiZend","language_code":"en"},"chat":{"id":7208791554,"first_name":"Zend","last_name":"Support","username":"RukiZend","type":"private"},"date":1759706596,"text":"Help Me Please"}}
[2025-10-06 01:23:20] {"update_id":29121442,"callback_query":{"id":"7317453570703161965","from":{"id":8146178368,"is_bot":false,"first_name":"Support","username":"HybridFix","language_code":"en"},"message":{"message_id":141,"from":{"id":8311968813,"is_bot":true,"first_name":"DarkOra Support","username":"DarkOra_bot"},"chat":{"id":8146178368,"first_name":"Support","username":"HybridFix","type":"private"},"date":1759706597,"text":"🆕 TCK-20251006-EE2D — General Support\nFrom: @RukiZend (Zend Support)\n2025-10-06 01:23\n\nHelp Me Please","entities":[{"offset":3,"length":17,"type":"bold"},{"offset":45,"length":9,"type":"mention"}],"reply_markup":{"inline_keyboard":[[{"text":"✍️ Reply","callback_data":"admin_reply:3"},{"text":"👁 View","callback_data":"admin_view:3"}],[{"text":"⚡ Priority • ⬇️","callback_data":"admin_prio:3"}],[{"text":"✅ Close","callback_data":"admin_close:3"},{"text":"📌 Assign","callback_data":"admin_assign:3"}]]}},"chat_instance":"-5827865744909895708","data":"admin_reply:3"}}
[2025-10-06 01:23:23] {"update_id":29121443,"message":{"message_id":144,"from":{"id":8146178368,"is_bot":false,"first_name":"Support","username":"HybridFix","language_code":"en"},"chat":{"id":8146178368,"first_name":"Support","username":"HybridFix","type":"private"},"date":1759706603,"reply_to_message":{"message_id":142,"from":{"id":8311968813,"is_bot":true,"first_name":"DarkOra Support","username":"DarkOra_bot"},"chat":{"id":8146178368,"first_name":"Support","username":"HybridFix","type":"private"},"date":1759706600,"text":"✍️ Send your reply to user for TCK-20251006-EE2D."},"text":"How i can help you?"}}
[2025-10-06 01:23:23] {"update_id":29121443,"message":{"message_id":144,"from":{"id":8146178368,"is_bot":false,"first_name":"Support","username":"HybridFix","language_code":"en"},"chat":{"id":8146178368,"first_name":"Support","username":"HybridFix","type":"private"},"date":1759706603,"reply_to_message":{"message_id":142,"from":{"id":8311968813,"is_bot":true,"first_name":"DarkOra Support","username":"DarkOra_bot"},"chat":{"id":8146178368,"first_name":"Support","username":"HybridFix","type":"private"},"date":1759706600,"text":"✍️ Send your reply to user for TCK-20251006-EE2D."},"text":"How i can help you?"}}
[2025-10-06 01:23:27] {"update_id":29121444,"callback_query":{"id":"7317453569991285397","from":{"id":8146178368,"is_bot":false,"first_name":"Support","username":"HybridFix","language_code":"en"},"message":{"message_id":141,"from":{"id":8311968813,"is_bot":true,"first_name":"DarkOra Support","username":"DarkOra_bot"},"chat":{"id":8146178368,"first_name":"Support","username":"HybridFix","type":"private"},"date":1759706597,"text":"🆕 TCK-20251006-EE2D — General Support\nFrom: @RukiZend (Zend Support)\n2025-10-06 01:23\n\nHelp Me Please","entities":[{"offset":3,"length":17,"type":"bold"},{"offset":45,"length":9,"type":"mention"}],"reply_markup":{"inline_keyboard":[[{"text":"✍️ Reply","callback_data":"admin_reply:3"},{"text":"👁 View","callback_data":"admin_view:3"}],[{"text":"⚡ Priority • ⬇️","callback_data":"admin_prio:3"}],[{"text":"✅ Close","callback_data":"admin_close:3"},{"text":"📌 Assign","callback_data":"admin_assign:3"}]]}},"chat_instance":"-5827865744909895708","data":"admin_reply:3"}}
[2025-10-06 01:23:58] {"update_id":29121445,"message":{"message_id":147,"from":{"id":8146178368,"is_bot":false,"first_name":"Support","username":"HybridFix","language_code":"en"},"chat":{"id":8146178368,"first_name":"Support","username":"HybridFix","type":"private"},"date":1759706638,"reply_to_message":{"message_id":145,"from":{"id":8311968813,"is_bot":true,"first_name":"DarkOra Support","username":"DarkOra_bot"},"chat":{"id":8146178368,"first_name":"Support","username":"HybridFix","type":"private"},"date":1759706608,"text":"✍️ Send your reply to user for TCK-20251006-EE2D."},"text":"سیشیشسی"}}
[2025-10-06 01:23:58] {"update_id":29121445,"message":{"message_id":147,"from":{"id":8146178368,"is_bot":false,"first_name":"Support","username":"HybridFix","language_code":"en"},"chat":{"id":8146178368,"first_name":"Support","username":"HybridFix","type":"private"},"date":1759706638,"reply_to_message":{"message_id":145,"from":{"id":8311968813,"is_bot":true,"first_name":"DarkOra Support","username":"DarkOra_bot"},"chat":{"id":8146178368,"first_name":"Support","username":"HybridFix","type":"private"},"date":1759706608,"text":"✍️ Send your reply to user for TCK-20251006-EE2D."},"text":"سیشیشسی"}}
[2025-10-06 01:36:01] {"update_id":29121446,"message":{"message_id":148,"from":{"id":7208791554,"is_bot":false,"first_name":"Zend","last_name":"Support","username":"RukiZend","language_code":"en"},"chat":{"id":7208791554,"first_name":"Zend","last_name":"Support","username":"RukiZend","type":"private"},"date":1759707360,"text":"/start","entities":[{"offset":0,"length":6,"type":"bot_command"}]}}
[2025-10-06 01:36:02] {"update_id":29121447,"message":{"message_id":150,"from":{"id":7208791554,"is_bot":false,"first_name":"Zend","last_name":"Support","username":"RukiZend","language_code":"en"},"chat":{"id":7208791554,"first_name":"Zend","last_name":"Support","username":"RukiZend","type":"private"},"date":1759707362,"text":"🆕 New Ticket"}}
[2025-10-06 01:36:04] {"update_id":29121448,"callback_query":{"id":"3291407861105187382","from":{"id":7208791554,"is_bot":false,"first_name":"Zend","last_name":"Support","username":"RukiZend","language_code":"en"},"message":{"message_id":151,"from":{"id":8311968813,"is_bot":true,"first_name":"DarkOra Support","username":"DarkOra_bot"},"chat":{"id":7208791554,"first_name":"Zend","last_name":"Support","username":"RukiZend","type":"private"},"date":1759707362,"text":"📂 Choose a department:","reply_markup":{"inline_keyboard":[[{"text":"General Support","callback_data":"select_dept:1"}],[{"text":"Billing","callback_data":"select_dept:2"}],[{"text":"↩️ Back","callback_data":"back_main"}]]}},"chat_instance":"-5990051561599656641","data":"select_dept:2"}}
[2025-10-06 01:36:08] {"update_id":29121449,"message":{"message_id":153,"from":{"id":7208791554,"is_bot":false,"first_name":"Zend","last_name":"Support","username":"RukiZend","language_code":"en"},"chat":{"id":7208791554,"first_name":"Zend","last_name":"Support","username":"RukiZend","type":"private"},"date":1759707368,"text":"اههههه"}}
[2025-10-06 01:36:12] {"update_id":29121450,"callback_query":{"id":"7317453571014906177","from":{"id":8146178368,"is_bot":false,"first_name":"Support","username":"HybridFix","language_code":"en"},"message":{"message_id":155,"from":{"id":8311968813,"is_bot":true,"first_name":"DarkOra Support","username":"DarkOra_bot"},"chat":{"id":8146178368,"first_name":"Support","username":"HybridFix","type":"private"},"date":1759707368,"text":"🆕 TCK-20251006-A019 — Billing\nFrom: @RukiZend (Zend Support)\n2025-10-06 01:36\n\nاههههه","entities":[{"offset":3,"length":17,"type":"bold"},{"offset":37,"length":9,"type":"mention"}],"reply_markup":{"inline_keyboard":[[{"text":"✍️ Reply","callback_data":"admin_reply:4"},{"text":"👁 View","callback_data":"admin_view:4"}],[{"text":"⚡ Priority • ⬇️","callback_data":"admin_prio:4"}],[{"text":"✅ Close","callback_data":"admin_close:4"},{"text":"📌 Assign","callback_data":"admin_assign:4"}]]}},"chat_instance":"-5827865744909895708","data":"admin_reply:4"}}
[2025-10-06 01:36:17] {"update_id":29121451,"message":{"message_id":157,"from":{"id":8146178368,"is_bot":false,"first_name":"Support","username":"HybridFix","language_code":"en"},"chat":{"id":8146178368,"first_name":"Support","username":"HybridFix","type":"private"},"date":1759707377,"reply_to_message":{"message_id":156,"from":{"id":8311968813,"is_bot":true,"first_name":"DarkOra Support","username":"DarkOra_bot"},"chat":{"id":8146178368,"first_name":"Support","username":"HybridFix","type":"private"},"date":1759707372,"text":"✍️ Send your reply to user for TCK-20251006-A019."},"text":"خوش اومدی جیگر"}}
[2025-10-06 01:36:22] {"update_id":29121452,"callback_query":{"id":"3291407860722766765","from":{"id":7208791554,"is_bot":false,"first_name":"Zend","last_name":"Support","username":"RukiZend","language_code":"en"},"message":{"message_id":158,"from":{"id":8311968813,"is_bot":true,"first_name":"DarkOra Support","username":"DarkOra_bot"},"chat":{"id":7208791554,"first_name":"Zend","last_name":"Support","username":"RukiZend","type":"private"},"date":1759707377,"text":"📣 Support replied to ticket TCK-20251006-A019.\n\nخوش اومدی جیگر","reply_markup":{"inline_keyboard":[[{"text":"📬 Open reply","callback_data":"view_reply:4:0"},{"text":"↩️ Reply to ticket","callback_data":"user_reply:4"}]]}},"chat_instance":"-5990051561599656641","data":"view_reply:4:0"}}
[2025-10-06 01:36:37] {"update_id":29121453,"callback_query":{"id":"3291407860846669610","from":{"id":7208791554,"is_bot":false,"first_name":"Zend","last_name":"Support","username":"RukiZend","language_code":"en"},"message":{"message_id":158,"from":{"id":8311968813,"is_bot":true,"first_name":"DarkOra Support","username":"DarkOra_bot"},"chat":{"id":7208791554,"first_name":"Zend","last_name":"Support","username":"RukiZend","type":"private"},"date":1759707377,"text":"📣 Support replied to ticket TCK-20251006-A019.\n\nخوش اومدی جیگر","reply_markup":{"inline_keyboard":[[{"text":"📬 Open reply","callback_data":"view_reply:4:0"},{"text":"↩️ Reply to ticket","callback_data":"user_reply:4"}]]}},"chat_instance":"-5990051561599656641","data":"user_reply:4"}}
[2025-10-06 01:36:40] {"update_id":29121454,"message":{"message_id":164,"from":{"id":7208791554,"is_bot":false,"first_name":"Zend","last_name":"Support","username":"RukiZend","language_code":"en"},"chat":{"id":7208791554,"first_name":"Zend","last_name":"Support","username":"RukiZend","type":"private"},"date":1759707400,"text":"چطوری؟"}}
[2025-10-06 01:38:42] {"update_id":29121455,"message":{"message_id":166,"from":{"id":7208791554,"is_bot":false,"first_name":"Zend","last_name":"Support","username":"RukiZend","language_code":"en"},"chat":{"id":7208791554,"first_name":"Zend","last_name":"Support","username":"RukiZend","type":"private"},"date":1759707522,"text":"🆕 New Ticket"}}
[2025-10-06 01:38:44] {"update_id":29121456,"callback_query":{"id":"3291407858367744012","from":{"id":7208791554,"is_bot":false,"first_name":"Zend","last_name":"Support","username":"RukiZend","language_code":"en"},"message":{"message_id":167,"from":{"id":8311968813,"is_bot":true,"first_name":"DarkOra Support","username":"DarkOra_bot"},"chat":{"id":7208791554,"first_name":"Zend","last_name":"Support","username":"RukiZend","type":"private"},"date":1759707522,"text":"📂 Choose a department:","reply_markup":{"inline_keyboard":[[{"text":"General Support","callback_data":"select_dept:1"}],[{"text":"Billing","callback_data":"select_dept:2"}],[{"text":"↩️ Back","callback_data":"back_main"}]]}},"chat_instance":"-5990051561599656641","data":"select_dept:1"}}
[2025-10-06 01:38:50] {"update_id":29121457,"message":{"message_id":169,"from":{"id":7208791554,"is_bot":false,"first_name":"Zend","last_name":"Support","username":"RukiZend","language_code":"en"},"chat":{"id":7208791554,"first_name":"Zend","last_name":"Support","username":"RukiZend","type":"private"},"date":1759707530,"text":"به من کمک کنید"}}
[2025-10-06 01:38:54] {"update_id":29121458,"callback_query":{"id":"7317453569175847728","from":{"id":8146178368,"is_bot":false,"first_name":"Support","username":"HybridFix","language_code":"en"},"message":{"message_id":172,"from":{"id":8311968813,"is_bot":true,"first_name":"DarkOra Support","username":"DarkOra_bot"},"chat":{"id":8146178368,"first_name":"Support","username":"HybridFix","type":"private"},"date":1759707530,"text":"🆕 TCK-20251006-76E2 — General Support\nFrom: @RukiZend (Zend Support)\n2025-10-06 01:38\n\nبه من کمک کنید","entities":[{"offset":3,"length":17,"type":"bold"},{"offset":45,"length":9,"type":"mention"}],"reply_markup":{"inline_keyboard":[[{"text":"✍️ Reply","callback_data":"admin_reply:5"},{"text":"👁 View","callback_data":"admin_view:5"}],[{"text":"⚡ Priority • ⬇️","callback_data":"admin_prio:5"}],[{"text":"✅ Close","callback_data":"admin_close:5"},{"text":"📌 Assign","callback_data":"admin_assign:5"}]]}},"chat_instance":"-5827865744909895708","data":"admin_reply:5"}}
[2025-10-06 01:39:01] {"update_id":29121459,"message":{"message_id":174,"from":{"id":8146178368,"is_bot":false,"first_name":"Support","username":"HybridFix","language_code":"en"},"chat":{"id":8146178368,"first_name":"Support","username":"HybridFix","type":"private"},"date":1759707541,"reply_to_message":{"message_id":173,"from":{"id":8311968813,"is_bot":true,"first_name":"DarkOra Support","username":"DarkOra_bot"},"chat":{"id":8146178368,"first_name":"Support","username":"HybridFix","type":"private"},"date":1759707534,"text":"✍️ Send your reply to user for TCK-20251006-76E2."},"text":"چه کمکی از من ساخته است؟"}}
[2025-10-06 01:39:04] {"update_id":29121460,"callback_query":{"id":"3291407857735762180","from":{"id":7208791554,"is_bot":false,"first_name":"Zend","last_name":"Support","username":"RukiZend","language_code":"en"},"message":{"message_id":175,"from":{"id":8311968813,"is_bot":true,"first_name":"DarkOra Support","username":"DarkOra_bot"},"chat":{"id":7208791554,"first_name":"Zend","last_name":"Support","username":"RukiZend","type":"private"},"date":1759707541,"text":"📣 Support replied to ticket TCK-20251006-76E2.\n\nچه کمکی از من ساخته است؟","reply_markup":{"inline_keyboard":[[{"text":"📬 Open reply","callback_data":"view_reply:5:0"},{"text":"↩️ Reply to ticket","callback_data":"user_reply:5"}]]}},"chat_instance":"-5990051561599656641","data":"user_reply:5"}}
[2025-10-06 01:39:07] {"update_id":29121461,"message":{"message_id":178,"from":{"id":7208791554,"is_bot":false,"first_name":"Zend","last_name":"Support","username":"RukiZend","language_code":"en"},"chat":{"id":7208791554,"first_name":"Zend","last_name":"Support","username":"RukiZend","type":"private"},"date":1759707547,"text":"ممنونم"}}
[2025-10-06 01:45:20] {"update_id":29121462,"message":{"message_id":180,"from":{"id":7208791554,"is_bot":false,"first_name":"Zend","last_name":"Support","username":"RukiZend","language_code":"en"},"chat":{"id":7208791554,"first_name":"Zend","last_name":"Support","username":"RukiZend","type":"private"},"date":1759707920,"text":"/start","entities":[{"offset":0,"length":6,"type":"bot_command"}]}}
[2025-10-06 01:45:21] {"update_id":29121463,"message":{"message_id":182,"from":{"id":7208791554,"is_bot":false,"first_name":"Zend","last_name":"Support","username":"RukiZend","language_code":"en"},"chat":{"id":7208791554,"first_name":"Zend","last_name":"Support","username":"RukiZend","type":"private"},"date":1759707921,"text":"🆕 New Ticket"}}
[2025-10-06 01:45:23] {"update_id":29121464,"callback_query":{"id":"3291407858075779172","from":{"id":7208791554,"is_bot":false,"first_name":"Zend","last_name":"Support","username":"RukiZend","language_code":"en"},"message":{"message_id":183,"from":{"id":8311968813,"is_bot":true,"first_name":"DarkOra Support","username":"DarkOra_bot"},"chat":{"id":7208791554,"first_name":"Zend","last_name":"Support","username":"RukiZend","type":"private"},"date":1759707921,"text":"📂 Choose a department:","reply_markup":{"inline_keyboard":[[{"text":"General Support","callback_data":"select_dept:1"}],[{"text":"Billing","callback_data":"select_dept:2"}],[{"text":"↩️ Back","callback_data":"back_main"}]]}},"chat_instance":"-5990051561599656641","data":"select_dept:1"}}
[2025-10-06 01:45:24] {"update_id":29121465,"message":{"message_id":185,"from":{"id":7208791554,"is_bot":false,"first_name":"Zend","last_name":"Support","username":"RukiZend","language_code":"en"},"chat":{"id":7208791554,"first_name":"Zend","last_name":"Support","username":"RukiZend","type":"private"},"date":1759707924,"text":"سلام"}}
[2025-10-06 01:45:29] {"update_id":29121466,"callback_query":{"id":"7317453568891992744","from":{"id":8146178368,"is_bot":false,"first_name":"Support","username":"HybridFix","language_code":"en"},"message":{"message_id":188,"from":{"id":8311968813,"is_bot":true,"first_name":"DarkOra Support","username":"DarkOra_bot"},"chat":{"id":8146178368,"first_name":"Support","username":"HybridFix","type":"private"},"date":1759707925,"text":"🆕 TCK-20251006-D714 — General Support\nFrom: @RukiZend (Zend Support)\n2025-10-06 01:45\n\nسلام","entities":[{"offset":3,"length":17,"type":"bold"},{"offset":45,"length":9,"type":"mention"}],"reply_markup":{"inline_keyboard":[[{"text":"✍️ Reply","callback_data":"admin_reply:6"},{"text":"👁 View","callback_data":"admin_view:6"}],[{"text":"⚡ Priority • ⬇️","callback_data":"admin_prio:6"}],[{"text":"✅ Close","callback_data":"admin_close:6"},{"text":"📌 Assign","callback_data":"admin_assign:6"}]]}},"chat_instance":"-5827865744909895708","data":"admin_reply:6"}}
[2025-10-06 01:45:33] {"update_id":29121467,"message":{"message_id":190,"from":{"id":8146178368,"is_bot":false,"first_name":"Support","username":"HybridFix","language_code":"en"},"chat":{"id":8146178368,"first_name":"Support","username":"HybridFix","type":"private"},"date":1759707933,"reply_to_message":{"message_id":189,"from":{"id":8311968813,"is_bot":true,"first_name":"DarkOra Support","username":"DarkOra_bot"},"chat":{"id":8146178368,"first_name":"Support","username":"HybridFix","type":"private"},"date":1759707929,"text":"✍️ Send your reply to user for TCK-20251006-D714."},"text":"سلام عزیزم ،حالت چطوره؟"}}
[2025-10-06 01:45:36] {"update_id":29121468,"callback_query":{"id":"3291407857883198633","from":{"id":7208791554,"is_bot":false,"first_name":"Zend","last_name":"Support","username":"RukiZend","language_code":"en"},"message":{"message_id":191,"from":{"id":8311968813,"is_bot":true,"first_name":"DarkOra Support","username":"DarkOra_bot"},"chat":{"id":7208791554,"first_name":"Zend","last_name":"Support","username":"RukiZend","type":"private"},"date":1759707934,"text":"📣 Support replied to ticket TCK-20251006-D714.","reply_markup":{"inline_keyboard":[[{"text":"📬 Open reply","callback_data":"view_reply:6:0"},{"text":"↩️ Reply to ticket","callback_data":"user_reply:6"}]]}},"chat_instance":"-5990051561599656641","data":"view_reply:6:0"}}
[2025-10-06 01:45:39] {"update_id":29121469,"callback_query":{"id":"3291407859429400756","from":{"id":7208791554,"is_bot":false,"first_name":"Zend","last_name":"Support","username":"RukiZend","language_code":"en"},"message":{"message_id":191,"from":{"id":8311968813,"is_bot":true,"first_name":"DarkOra Support","username":"DarkOra_bot"},"chat":{"id":7208791554,"first_name":"Zend","last_name":"Support","username":"RukiZend","type":"private"},"date":1759707934,"text":"📣 Support replied to ticket TCK-20251006-D714.","reply_markup":{"inline_keyboard":[[{"text":"📬 Open reply","callback_data":"view_reply:6:0"},{"text":"↩️ Reply to ticket","callback_data":"user_reply:6"}]]}},"chat_instance":"-5990051561599656641","data":"user_reply:6"}}
[2025-10-06 01:45:44] {"update_id":29121470,"message":{"message_id":198,"from":{"id":7208791554,"is_bot":false,"first_name":"Zend","last_name":"Support","username":"RukiZend","language_code":"en"},"chat":{"id":7208791554,"first_name":"Zend","last_name":"Support","username":"RukiZend","type":"private"},"date":1759707944,"text":"ممنونم ، من خوبم"}}
[2025-10-06 01:45:48] {"update_id":29121471,"callback_query":{"id":"7317453567933167355","from":{"id":8146178368,"is_bot":false,"first_name":"Support","username":"HybridFix","language_code":"en"},"message":{"message_id":201,"from":{"id":8311968813,"is_bot":true,"first_name":"DarkOra Support","username":"DarkOra_bot"},"chat":{"id":8146178368,"first_name":"Support","username":"HybridFix","type":"private"},"date":1759707944,"text":"✉️ User replied on TCK-20251006-D714.\nFrom: @RukiZend\n\nممنونم ، من خوبم","entities":[{"offset":44,"length":9,"type":"mention"}],"reply_markup":{"inline_keyboard":[[{"text":"✍️ Reply","callback_data":"admin_reply:6"},{"text":"👁 View","callback_data":"admin_view:6"}],[{"text":"⚡ Priority • ⬇️","callback_data":"admin_prio:6"}],[{"text":"✅ Close","callback_data":"admin_close:6"},{"text":"📌 Assign","callback_data":"admin_assign:6"}]]}},"chat_instance":"-5827865744909895708","data":"admin_reply:6"}}
[2025-10-06 01:45:54] {"update_id":29121472,"message":{"message_id":203,"from":{"id":8146178368,"is_bot":false,"first_name":"Support","username":"HybridFix","language_code":"en"},"chat":{"id":8146178368,"first_name":"Support","username":"HybridFix","type":"private"},"date":1759707954,"reply_to_message":{"message_id":202,"from":{"id":8311968813,"is_bot":true,"first_name":"DarkOra Support","username":"DarkOra_bot"},"chat":{"id":8146178368,"first_name":"Support","username":"HybridFix","type":"private"},"date":1759707948,"text":"✍️ Send your reply to user for TCK-20251006-D714."},"text":"امیدوارم همیشه خوب باشی"}}
[2025-10-06 01:45:57] {"update_id":29121473,"callback_query":{"id":"3291407861329756522","from":{"id":7208791554,"is_bot":false,"first_name":"Zend","last_name":"Support","username":"RukiZend","language_code":"en"},"message":{"message_id":204,"from":{"id":8311968813,"is_bot":true,"first_name":"DarkOra Support","username":"DarkOra_bot"},"chat":{"id":7208791554,"first_name":"Zend","last_name":"Support","username":"RukiZend","type":"private"},"date":1759707954,"text":"📣 Support replied to ticket TCK-20251006-D714.","reply_markup":{"inline_keyboard":[[{"text":"📬 Open reply","callback_data":"view_reply:6:0"},{"text":"↩️ Reply to ticket","callback_data":"user_reply:6"}]]}},"chat_instance":"-5990051561599656641","data":"view_reply:6:0"}}
[2025-10-06 01:53:59] {"update_id":29121474,"message":{"message_id":210,"from":{"id":7208791554,"is_bot":false,"first_name":"Zend","last_name":"Support","username":"RukiZend","language_code":"en"},"chat":{"id":7208791554,"first_name":"Zend","last_name":"Support","username":"RukiZend","type":"private"},"date":1759708439,"text":"/start","entities":[{"offset":0,"length":6,"type":"bot_command"}]}}
[2025-10-06 01:54:01] {"update_id":29121475,"message":{"message_id":212,"from":{"id":7208791554,"is_bot":false,"first_name":"Zend","last_name":"Support","username":"RukiZend","language_code":"en"},"chat":{"id":7208791554,"first_name":"Zend","last_name":"Support","username":"RukiZend","type":"private"},"date":1759708441,"text":"🆕 New Ticket"}}
[2025-10-06 01:54:02] {"update_id":29121476,"callback_query":{"id":"3291407861495349104","from":{"id":7208791554,"is_bot":false,"first_name":"Zend","last_name":"Support","username":"RukiZend","language_code":"en"},"message":{"message_id":213,"from":{"id":8311968813,"is_bot":true,"first_name":"DarkOra Support","username":"DarkOra_bot"},"chat":{"id":7208791554,"first_name":"Zend","last_name":"Support","username":"RukiZend","type":"private"},"date":1759708441,"text":"📂 Choose a department:","reply_markup":{"inline_keyboard":[[{"text":"General Support","callback_data":"select_dept:1"}],[{"text":"Billing","callback_data":"select_dept:2"}],[{"text":"↩️ Back","callback_data":"back_main"}]]}},"chat_instance":"-5990051561599656641","data":"select_dept:1"}}
[2025-10-06 01:54:05] {"update_id":29121477,"message":{"message_id":215,"from":{"id":7208791554,"is_bot":false,"first_name":"Zend","last_name":"Support","username":"RukiZend","language_code":"en"},"chat":{"id":7208791554,"first_name":"Zend","last_name":"Support","username":"RukiZend","type":"private"},"date":1759708445,"text":"Help me"}}
[2025-10-06 01:54:11] {"update_id":29121478,"callback_query":{"id":"7317453570018398573","from":{"id":8146178368,"is_bot":false,"first_name":"Support","username":"HybridFix","language_code":"en"},"message":{"message_id":218,"from":{"id":8311968813,"is_bot":true,"first_name":"DarkOra Support","username":"DarkOra_bot"},"chat":{"id":8146178368,"first_name":"Support","username":"HybridFix","type":"private"},"date":1759708445,"text":"🆕 TCK-20251006-A57A — General Support\nFrom: @RukiZend (Zend Support)\n2025-10-06 01:54\n\nHelp me","entities":[{"offset":3,"length":17,"type":"bold"},{"offset":45,"length":9,"type":"mention"}],"reply_markup":{"inline_keyboard":[[{"text":"✍️ Reply","callback_data":"admin_reply:7"},{"text":"👁 View","callback_data":"admin_view:7"}],[{"text":"⚡ Priority • ⬇️","callback_data":"admin_prio:7"}],[{"text":"✅ Close","callback_data":"admin_close:7"},{"text":"📌 Assign","callback_data":"admin_assign:7"}]]}},"chat_instance":"-5827865744909895708","data":"admin_reply:7"}}
[2025-10-06 01:54:16] {"update_id":29121479,"message":{"message_id":220,"from":{"id":8146178368,"is_bot":false,"first_name":"Support","username":"HybridFix","language_code":"en"},"chat":{"id":8146178368,"first_name":"Support","username":"HybridFix","type":"private"},"date":1759708456,"reply_to_message":{"message_id":219,"from":{"id":8311968813,"is_bot":true,"first_name":"DarkOra Support","username":"DarkOra_bot"},"chat":{"id":8146178368,"first_name":"Support","username":"HybridFix","type":"private"},"date":1759708451,"text":"TCK-20251006-A57A"},"text":"How i can help you?"}}
[2025-10-06 01:54:23] {"update_id":29121480,"callback_query":{"id":"3291407860307211987","from":{"id":7208791554,"is_bot":false,"first_name":"Zend","last_name":"Support","username":"RukiZend","language_code":"en"},"message":{"message_id":221,"from":{"id":8311968813,"is_bot":true,"first_name":"DarkOra Support","username":"DarkOra_bot"},"chat":{"id":7208791554,"first_name":"Zend","last_name":"Support","username":"RukiZend","type":"private"},"date":1759708456,"text":"TCK-20251006-A57A","reply_markup":{"inline_keyboard":[[{"text":"📬 Open reply","callback_data":"view_reply:7:0"}]]}},"chat_instance":"-5990051561599656641","data":"view_reply:7:0"}}
[2025-10-06 01:54:25] {"update_id":29121481,"callback_query":{"id":"3291407859522872503","from":{"id":7208791554,"is_bot":false,"first_name":"Zend","last_name":"Support","username":"RukiZend","language_code":"en"},"message":{"message_id":223,"from":{"id":8311968813,"is_bot":true,"first_name":"DarkOra Support","username":"DarkOra_bot"},"chat":{"id":7208791554,"first_name":"Zend","last_name":"Support","username":"RukiZend","type":"private"},"date":1759708463,"text":"How i can help you?","reply_markup":{"inline_keyboard":[[{"text":"↩️ Reply to ticket","callback_data":"user_reply:7"}]]}},"chat_instance":"-5990051561599656641","data":"user_reply:7"}}
[2025-10-06 01:54:31] {"update_id":29121482,"message":{"message_id":228,"from":{"id":7208791554,"is_bot":false,"first_name":"Zend","last_name":"Support","username":"RukiZend","language_code":"en"},"chat":{"id":7208791554,"first_name":"Zend","last_name":"Support","username":"RukiZend","type":"private"},"date":1759708471,"text":"It's very good"}}
[2025-10-06 01:54:34] {"update_id":29121483,"callback_query":{"id":"7317453569525823678","from":{"id":8146178368,"is_bot":false,"first_name":"Support","username":"HybridFix","language_code":"en"},"message":{"message_id":231,"from":{"id":8311968813,"is_bot":true,"first_name":"DarkOra Support","username":"DarkOra_bot"},"chat":{"id":8146178368,"first_name":"Support","username":"HybridFix","type":"private"},"date":1759708471,"text":"TCK-20251006-A57A\nFrom: @RukiZend\n\nIt's very good","entities":[{"offset":24,"length":9,"type":"mention"}],"reply_markup":{"inline_keyboard":[[{"text":"✍️ Reply","callback_data":"admin_reply:7"},{"text":"👁 View","callback_data":"admin_view:7"}],[{"text":"⚡ Priority • ⬇️","callback_data":"admin_prio:7"}],[{"text":"✅ Close","callback_data":"admin_close:7"},{"text":"📌 Assign","callback_data":"admin_assign:7"}]]}},"chat_instance":"-5827865744909895708","data":"admin_reply:7"}}
[2025-10-06 01:54:38] {"update_id":29121484,"message":{"message_id":233,"from":{"id":8146178368,"is_bot":false,"first_name":"Support","username":"HybridFix","language_code":"en"},"chat":{"id":8146178368,"first_name":"Support","username":"HybridFix","type":"private"},"date":1759708478,"reply_to_message":{"message_id":232,"from":{"id":8311968813,"is_bot":true,"first_name":"DarkOra Support","username":"DarkOra_bot"},"chat":{"id":8146178368,"first_name":"Support","username":"HybridFix","type":"private"},"date":1759708475,"text":"TCK-20251006-A57A"},"text":"OK Bye"}}
[2025-10-06 01:54:40] {"update_id":29121485,"callback_query":{"id":"3291407860313488595","from":{"id":7208791554,"is_bot":false,"first_name":"Zend","last_name":"Support","username":"RukiZend","language_code":"en"},"message":{"message_id":234,"from":{"id":8311968813,"is_bot":true,"first_name":"DarkOra Support","username":"DarkOra_bot"},"chat":{"id":7208791554,"first_name":"Zend","last_name":"Support","username":"RukiZend","type":"private"},"date":1759708478,"text":"TCK-20251006-A57A","reply_markup":{"inline_keyboard":[[{"text":"📬 Open reply","callback_data":"view_reply:7:0"}]]}},"chat_instance":"-5990051561599656641","data":"view_reply:7:0"}}
[2025-10-06 01:54:50] {"update_id":29121486,"message":{"message_id":240,"from":{"id":7208791554,"is_bot":false,"first_name":"Zend","last_name":"Support","username":"RukiZend","language_code":"en"},"chat":{"id":7208791554,"first_name":"Zend","last_name":"Support","username":"RukiZend","type":"private"},"date":1759708490,"text":"/start","entities":[{"offset":0,"length":6,"type":"bot_command"}]}}
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[2025-10-07 13:43:02] {"update_id":29121487,"message":{"message_id":242,"from":{"id":7208791554,"is_bot":false,"first_name":"Zend","last_name":"Support","username":"RukiZend","language_code":"en"},"chat":{"id":7208791554,"first_name":"Zend","last_name":"Support","username":"RukiZend","type":"private"},"date":1759837381,"text":"D9xjtDNuEFLePt8fWXg4Y1NGs8Vu3B1p8Q"}}
[2025-10-07 16:43:14] {"update_id":29121488,"message":{"message_id":243,"from":{"id":7208791554,"is_bot":false,"first_name":"Zend","last_name":"Support","username":"RukiZend","language_code":"en"},"chat":{"id":7208791554,"first_name":"Zend","last_name":"Support","username":"RukiZend","type":"private"},"date":1759848194,"text":"https://t.me/txt_aliens","entities":[{"offset":0,"length":23,"type":"url"}],"link_preview_options":{"is_disabled":true}}}
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[2025-11-19 12:34:30] {"update_id":29121489,"message":{"message_id":244,"from":{"id":7208791554,"is_bot":false,"first_name":"Zend","last_name":"Support","username":"RukiZend","language_code":"en"},"chat":{"id":7208791554,"first_name":"Zend","last_name":"Support","username":"RukiZend","type":"private"},"date":1763552070,"text":"https://t.me/cinema_shabaneh/8137","entities":[{"offset":0,"length":33,"type":"url"}],"link_preview_options":{"url":"https://t.me/cinema_shabaneh/8137","prefer_large_media":true}}}
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[2025-12-03 12:42:00] {"update_id":29121490,"message":{"message_id":245,"from":{"id":7208791554,"is_bot":false,"first_name":"Zend","last_name":"Support","username":"RukiZend","language_code":"en"},"chat":{"id":7208791554,"first_name":"Zend","last_name":"Support","username":"RukiZend","type":"private"},"date":1764762120,"text":"/start","entities":[{"offset":0,"length":6,"type":"bot_command"}]}}
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